Questions & answers
Frequently asked questions
Everything you need to know about Lumina.
Lumina uses specialist AI coaches trained on medical aesthetics business practices. Chat about strategy, pricing, operations, marketing, or finances — each coach gives advice specific to your clinic. The more you use it, the more it understands your business and goals.
Completely. Your data is encrypted and stored on enterprise-grade infrastructure with row-level security — meaning your clinic's information is completely isolated. We're fully UK GDPR compliant and never share your data with third parties. Lumina never accesses patient data.
Yes. No contracts, no cancellation fees. Cancel whenever you like and you'll keep access until the end of your billing period. We'd rather earn your loyalty than lock you in.
Lumina is built with UK medical aesthetics compliance at its core. Our AI coaches are trained on ASA advertising standards, CQC requirements, and NMC/GMC guidelines, with built-in compliance checking that flags potential regulatory issues.
ChatGPT starts fresh every time and gives generic business advice. Lumina remembers your clinic, your goals, and your previous conversations. It's trained specifically on aesthetic medicine business practices — pricing, compliance, supplier dynamics — and gives you structured action plans, not walls of text.
The free plan gives you 20 coaching conversations per month with our general business coach. It's a great way to experience Lumina before upgrading. The Growth plan includes a 14-day free trial with full access to all features.
Be one of the first
We're opening Lumina to a small group of UK aesthetic clinics. Early members help shape the product — and lock in founding pricing for life.
Currently accepting clinics in England and Wales. Launching Q2 2026.